--- title: "Million Dollar Moment: How do you eliminate poor, legacy clients?" description: Clients demanding the most effort often produce the least revenue / profit, and we discuss how to consider eliminating these poor relationships. image: https://blog.upsourcedaccounting.com/hubfs/Profitability.png --- [![](https://blog.upsourcedaccounting.com/hubfs/logo-svg.svg)](https://upsourcedaccounting.com) - [Our Services](https://upsourcedaccounting.com/client_services/) - [About Us](https://www.upsourcedaccounting.com/about) - [Our Team](https://www.upsourcedaccounting.com/our-team) - [Client Stories](https://www.upsourcedaccounting.com/client-stories) - [Careers](https://www.upsourcedaccounting.com/careers) - [Resources](https://blog.upsourcedaccounting.com) - [Contact Us](https://www.upsourcedaccounting.com/contact) [![](https://blog.upsourcedaccounting.com/hubfs/logo-white.svg)](https://blog.upsourcedaccounting.com/) - [Our Services](https://upsourcedaccounting.com/client_services/) - [About Us](https://www.upsourcedaccounting.com/about) - [Our Team](https://www.upsourcedaccounting.com/our-team) - [Client Stories](https://www.upsourcedaccounting.com/client-stories) - [Careers](https://www.upsourcedaccounting.com/careers) - [Resources](https://blog.upsourcedaccounting.com) - [Contact Us](https://www.upsourcedaccounting.com/contact) # Million Dollar Moment: How do you eliminate poor, legacy clients? August 7 • [Podcasts](https://blog.upsourcedaccounting.com/tag/podcasts) • [Profitability](https://blog.upsourcedaccounting.com/tag/profitability) One of the main focus areas of our work with agency clients is on project and service level profitability. Often the path to improving this profitability - especially for retainer work - involves expectation setting, eliminating scope creep, and managing to an appropriate utilization and leverage model. But sometimes these things aren’t enough, and the only way to salvage firm-wide margin is to part ways with a bad fit. > "Your $50,000/mo clients tend to be less demanding than your $5,000/mo clients." Karl Sakas, industry veteran and consultant, has an enormous amount of experience working through this issue with his own clients. In our sit-down with Karl, we explore these situations, including the Pareto principle phenomenon that the clients demanding the most effort often produce the least revenue / profit, and we discuss how to consider eliminating these poor relationships. Watch the video below!   ### Interested in working together? [Contact Us](https://upsourcedaccounting.com/contact-us/) ![Upsourced Logo](https://blog.upsourcedaccounting.com/hubfs/logo-footer-svg.svg) - - - 21 E 5th Ave., Ste. 102 Columbus, OH 43201 120 W 2nd St. Dayton, OH 45402 4243 SE Belmont St., #100 Portland, OR 97215 - [Our Services](https://upsourcedaccounting.com/client_services/) - [About Us](https://upsourcedaccounting.com/about/) - [Resources](https://blog.upsourcedaccounting.com/) - [Contact Us](https://upsourcedaccounting.com/contact-us/) - [Podcast](https://youtube.com/@upsourced)